Contact support
Email: [email protected]
We usually reply within one business day. On wedding days, upload and album issues are prioritised.
Guest uploads
Guests scan the QR code from the couple, choose photos or short videos in their browser, and upload — no app and no login required.
If an upload fails, check the connection and make sure photos are JPEG/PNG/HEIC and videos are MP4/MOV, then try again.
Payment and originals
Collecting photos is free. Downloading originals, removing watermarks and keeping media for 3 years is a one-time in-app purchase per wedding (HK$499).
If you paid but are still locked, use Restore Purchases or email us the Apple receipt.
Retention
Free weddings: kept for 30 days from the wedding date.
Unlocked weddings: kept for 3 years from the payment date. We email and notify in-app before expiry.
Deleting data
You can delete your account in the app. You can also email [email protected] to request deletion of an event, photos or personal data.